Delivery & Returns

Worldwide Shipping Available

Please read our terms & conditions for delivery and returns below:

Delivery

We make sure that you receive your order as soon as possible. If you have any questions, please contact us. 

We deliver WORLDWIDE!

All our products will be shipped from the UK. All UK mainland shipping is FREE. Any orders outside of UK mainland occurs a delivery charge. 

We `try to dispatch our products within 48 hours of receiving your order. But please allow upto 5 days to receive your item. All orders are tracked and will be sent on a EXPRESS 24 hour service. You will receive all tracking information by email soon as your order is complete.

If you do not receive your order within 5 working days from the date of dispatch, please contact our Customer Services

We now offer international delivery worldwide!!!! Our standard charge is from £49 for delivery. We dispatch our products within 48 hours of receiving your order. But please allow upto 10 days  to receive your item. 

All orders are tracked and you will receive this information by email.

 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be paid by you.  We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information. 

If you do not receive your order within 12 working days, please contact Customer Services

If you are in the U.K. please allow up to 5 days to receive your item.

If you are outside of the U.K. please allow up to 10 days  to receive your item.

All UK mainland shipping is FREE.

International deliveries are from £49.

Returns

Thanks for shopping with Carbon K​​ If you are not entirely satisfied with your purchase, we’re here to help.

You have 15​ calendar days to return an item from the date you received it. If you are unsure of the machine or its faulty or you just changed your mind you need to let us know within 15 days of having the machine.

For UK and international customers the cancellation period is 14 days from date of delivery. Any machines sold internationally and built to work on their power requirements are NON-REFUNDABLE. To be eligible for a return and FULL refund, your item must be unused and in the same condition that you received it unless agreed by us. Your item must be in the original packaging. If we get the item back and there is signs of wear such as scratches on the body of the machine this will be deducted from the refund that will be issued. 

AND

Any machine which has been custom built or modified by us of what we already sell on the website, with request from buyer i.e installation of different power voltage requirements CANNOT be refunded. This is because machine would of been specially built for market with a certain voltage and we cannot resell these machines in UK and we will be at a loss. It will be extremely difficult to resell Non UK powered machines in UK as our international sales is very small. All our machines we sell run on UK power 220v and if we get customers who are international whom wish to buy our machines we always advise them to use a power inverters so they work in their country. We do not offer for sale on our website machines that work on a different power voltage UNLESS requested by customer. In this case the machine would of been custom built and modified for customer and is not refundable.

We don’t allow refunds or returns months later after usage of machine just because you don’t use it any more but we will be happy to help to resell the machine as used on our website for you free of charge. 

Any returns agreed, we will pay for any delivery charges to and from customer.

Our terms to returns and refunds complies with The Consumer Rights Act 2015 and Distance selling regulations. If there is anything you are unsure about please get in contact with us.

Become a Carbon-K Distributor

We are always looking to develop in new markets and Carbon-K enjoys a history of forming strong and lasting, mutually beneficial partnerships with our distributors.

Become a Carbon-K Distributor

We are always looking to develop in new markets and Carbon-K enjoys a history of forming strong and lasting, mutually beneficial partnerships with our distributors.